<oai_dc:dc xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Bruhn, Manfred</dc:creator>
  <dc:creator>Grund, Michael A.</dc:creator>
  <dc:date>2010</dc:date>
  <dc:identifier>https://sonar.ch/global/documents/2967</dc:identifier>
  <dc:language>eng</dc:language>
  <dc:relation>info:eu-repo/semantics/altIdentifier/doi/10.1080/09544120050135542</dc:relation>
  <dc:relation>info:eu-repo/semantics/altIdentifier/issn/0954-4127</dc:relation>
  <dc:source>Total Quality Management. - Informa UK Limited. - 2000, vol. 11, no. 7, p. 1017-1028</dc:source>
  <dc:subject xmlns:ns0="xml" ns0:lang="en">General Business, Management and Accounting</dc:subject>
  <dc:title xmlns:ns1="xml" ns1:lang="en">Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS)</dc:title>
  <dc:type>http://purl.org/coar/resource_type/c_6501</dc:type>
</oai_dc:dc>