Connerton, Timothy Brigger, Céline 2022 In March 2020, the Covid-19 crisis completely transformed the way employees work all over the world in many sectors. Employees and managers had their first experience of working from home, and all employees had a different experience while working from home. Hence, the purpose of this thesis is to uncover the real sentiments of Millennials and Gen Z and how leadership affects the empowerment of the young generation working from home in the banking sector. Also, this paper aims to understand whether work-from-home is favorable or detrimental for banks and whether they should offer this possibility to employees. To answer the research questions, this paper starts with a thorough literature review on work from home, the needs of Millennials and Gen Z, psychological empowerment, and the role of the leader in the workplace. Primary data was collected through qualitative research with in-depth semi-structured interviews in order to evaluate the perspectives of both the employee and the manager on the topic of work from home. This research paper shows how well-being impacts the feeling of empowerment of the young generation. Positive emotions showcase a stronger feeling of empowerment. However, negative emotions, such as isolation, depression, and sadness, decrease the feeling of empowerment. Yet, offering work-from-home possibilities would be favorable for banks as flexibility is what the young generation wants as a result of re-evaluating work and life. Many aspects of the workplace influenced the experience of each participant. Therefore, this thesis presents recommendations on how to improve the experience of remote work for Millennials and Gen Zers. The recommendations include fostering communication within the team while working remotely, showing a more precise status of colleagues, organizing the social aspect of work, and leaders should assume their role by providing emotional support to the young generation. application/pdf https://sonar.ch/global/documents/321050 https://sonar.ch/documents/321050/files/BT_Brigger_Leadership Effects on the Empowerment of Millennials and Gen Z working from home in the banking sector.pdf eng Haute école de gestion de Genève info:eu-repo/semantics/openAccess info:eu-repo/classification/udc/33 Leadership effects on the empowerment of Millennials and Gen Z working from home in the banking sector http://purl.org/coar/resource_type/c_7a1f