Journal article
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
- Benlian, Alexander a University of Munich, Germany
- Koufaris, Marios b Zicklin School of Business of Baruch College, City University of New York
- Hess, Thomas c University of St. Gallen, Switzerland
- 2014-12-9
Published in:
- Journal of Management Information Systems. - Informa UK Limited. - 2011, vol. 28, no. 3, p. 85-126
- Language
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- English
- Open access status
- closed
- Identifiers
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- DOI 10.2753/mis0742-1222280303
- ISSN 0742-1222
- Persistent URL
- https://sonar.ch/global/documents/231674
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