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Patient expectations and satisfaction with medical care for upper respiratory infections.
Journal article

Patient expectations and satisfaction with medical care for upper respiratory infections.

  • 1992-07-01
Published in:
  • Journal of general internal medicine. - 1992
Adolescent
Adult
Aged
Ambulatory Care
California
Female
Humans
Male
Middle Aged
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Respiratory Tract Infections
Surveys and Questionnaires
English To describe the determinants of patient satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients' most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p = 0.0001). In a multivariate model, patients' satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2 = 0.45, p = 0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive.
Language
  • English
Open access status
closed
Identifiers
Persistent URL
https://sonar.ch/global/documents/175004
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